Connect with your loved ones in Cuba with a single click

Delivery within 72 hours.

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Real Testimonials

"My son lives in Tampa, and since he started using Hilos Caribe, not a month has gone by without him receiving something. But more than rice or oil, what arrives is your love. I feel supported."

María Elena | LA HABANA

"I work hard and can't always call my mom. But with Hilos Caribe, I know every box I send her says 'I love you' for me. They arrive on time and always with a smile."

Carlos | MIAMI

"I tried several platforms, but with Hilos Caribe I felt something different. They sent me a photo of my grandmother receiving her package... and I cried. It's more than a purchase; it's a hug from afar."

Ana | HIALEAH

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Frequently Asked Questions (FAQ)

1. To which areas of Cuba do you deliver?

We currently deliver to select municipalities in Havana and areas of Pinar del Río. You can see the details in the following table:

LA HABANAPINAR DEL RÍO
MunicipalityZip codeMunicipalityZip code
Arroyo Naranjo10900Alquizar33700
Boyeros10800Artemisa33800
Centro Habana10200Bauta32409
Cerro10500Güira de Melena33600
Cojímar (Habana del Este)10900La Salud33500
Cotorro14000San Antonio de los Baños32500
Diez de Octubre10700Trinidad62600
Guanabacoa11100Varadero42200
Habana del Este10900Viñales22400
Habana Vieja10100
La Lisa17100
Marianao11500
Miramar (Playa)11300
Playa11300
Plaza de la Revolución10400
Regla11200
San Miguel del Padrón11000
Vedado (Plaza de la Revolución)10400

2. How long does it take for the order to arrive?

We offer deliveries within 48, 72 hours, or up to 5 days, depending on product availability and delivery area. We will always keep you informed throughout the process.

3. What forms of payment do you accept?

We accept payments in USD via TropiPay, a secure and reliable platform for international payments. You can use credit/debit cards or the balance in your TropiPay account.

4. Can I customize a combo or order?

Yes, you can create your own combo or choose from our pre-designed options. You can also include a personalized message for your family member in Cuba.

5. Will I receive a confirmation or proof of delivery?

Yes. We will send you email notifications and, if you authorize it, a photo of the moment of delivery so that you feel connected to your loved ones.

6. What is TropiPay and is it safe to use?

TropiPay is an international digital wallet with high security standards. It is designed to facilitate payments between users inside and outside of Cuba, and protects your banking information with advanced encryption.

7. Do I need a TropiPay account to make a purchase?

It's not mandatory. You can pay directly with your credit/debit card through TropiPay without having to register. However, having an account makes future purchases easier.