Connect with your loved ones in Cuba with just one click

Delivery up to 72 hrs.

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Real Testimonials

"My son lives in Tampa and since he started using Hilos Caribe not a month has gone by without him receiving something. But more than rice or oil, what arrives is his affection. I feel accompanied."

María Elena | HAVANA

"I work hard and can't always call my mom. But with Caribbean Threads, I know that every box I send her says 'I love you' for me. They arrive on time and always with a smile."

Carlos | MIAMI

"I tried several platforms, but with Hilos Caribe I felt something different. They sent me a picture of my grandmother receiving her package... and I cried. It's more than a purchase, it's a hug from afar."

Ana | HIALEAH

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Frequently Asked Questions (FAQ)

To which areas of Cuba do you deliver?

We currently deliver in selected municipalities of Havana and in areas of Pinar del Rio. You can check the details in the following table:

HAVANAPINAR DEL RÍO
MunicipalityZip CodeMunicipalityZip Code
Arroyo Naranjo10900Rent33700
Boyeros10800Artemis33800
Havana Center10200Bauta32409
Cerro10500Güira de Melena33600
Cojímar (East Havana)10900Health33500
Cotorro14000San Antonio de los Baños32500
Ten of October10700Trinidad62600
Guanabacoa11100Varadero42200
East Havana10900Viñales22400
Old Havana10100
The Lisa17100
Marianao11500
Miramar (Beach)11300
Beach11300
Revolution Square10400
Rule11200
San Miguel del Padrón11000
Vedado (Revolution Square)10400

2. How long does it take for the order to arrive?

We offer delivery in 48, 72 hours or up to 5 days, depending on product availability and delivery zone. We will always keep you informed during the process.

3. What forms of payment do you accept?

We accept payments in USD through TropiPay, a secure and reliable platform for international payments. You can use credit/debit cards or your TropiPay account balance.

4. Can I customize a combo or order?

Yes, you can put together your own combo or choose from our pre-designed options. You can also include a personalized message for your family member in Cuba.

5. Will I receive a confirmation or proof of delivery?

Yes, we will send you email notifications and, if you authorize it, a photo of the moment of delivery so you can feel the connection with your loved ones.

What is TropiPay and is it safe to use?

TropiPay is an international digital wallet with high security standards. It is designed to facilitate payments between users inside and outside Cuba, and protects your banking information with advanced encryption.

7. Do I need to have a TropiPay account to purchase?

It is not mandatory. You can pay directly with your credit/debit card through TropiPay without registering. However, having an account makes future purchases easier.